Shipping & Returns

Shipping

We know you can’t wait to receive your order from us

We aim to ship as early as possible (usually the next working day) across Mainland UK.

Shipping options :

 - Special Delivery, Tracked (usually 1 working day) - £8.95
 - 1st Class, Signed for (usually 1-2 working days) - £5.50
 - 2nd Class, Signed for (usually 3-4 working days) - £4.45

**Delivery is FREE if total order value is over £40

Please contact us if you have any questions.

  

 

Returns & Exchanges

Please keep in mind that most of our products are handmade and bespoke. Due to this factor, each product is unique and will have small irregularities.  This in general adds to the charm of our products.

All of our products are closely quality checked to ensure you get elegant, beautiful products every time...We want you to be satisfied with your purchase from Serene Roots.

In the unlikely event that you feel that you have received a defective or damaged product, please contact us at serenerootsuk@gmail.com and provide :

 - Transaction/Invoice number
 - Item name and size
 - Defect  / Damage 
 - Your name / contact details
 - Any other information that may help in resolving the issue

 

If you feel that the product does not fit properly, you can exchange it for another size from the same range if available, returns are required within 7 days of delivery. The product must be in new condition and packaged appropriately for return.

Please contact us at serenerootsuk@gmail.com and provide :

 - Transaction/Invoice number
 - Item name and size
 - Exchange reason and correct size required 
 - Your name / contact details
 - Any other information that may help